Its always okay to speak up 

The National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission (NDIS Commission) is an independent government body that works to improve the quality and safety of NDIS services and supports.

It’s always okay to speak up.

You can contact the NDIS Quality and Safeguards Commission if you feel unsafe or unhappy with your NDIS supports or services.

The following document summarises how to make a complaint to the NDIS Commission.

Grungy Paper

How to make a NDIS Complaint

Alternative versions of this brochure are also available in your language , in an Easy Read version , and Aboriginal and Torres Strait Islander people may prefer the ‘Talk up’ version of this brochure, which is provided on this page. Braille copies are available on request – please call NDIS Quality and Safeguards Commission on

1800 035 544 or email

NDIS Quality and Safeguards Commission 

1800 035 544
9:00am to 4:30pm in the NT
9:00am to 5:00pm in the ACT, NSW, QLD, SA, TAS and VIC
Monday to Friday, excluding public holidays

How to make a Complaint 

How to make a Complaint - Text Only

How to make a Complaint - Large Print

How to make a Complaint - Talk up Verson

In the spirit of reconciliation, Prospect Community Services acknowledges Aboriginal and Torres Strait Islander people as the Traditional Owners and Custodians of this country, and their connection to land, water and community. We pay our respects to them, their cultures and customs, and to Elders both past and present.

Contact Us

Telephone (07) 4787 4797 Email
Street Address 3 Powell Lane, Charters Towers QLD 4820
Postal Address PO Box 207, Charters Towers QLD 4820

ABN:17 430 927 698

ACN:611 787 467


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