Welcome to Prospect Community Services Emergency Relief
What We Offer
Emergency Relief Program
Emergency Relief Funding Program is a well- developed and progressive emergency relief program delivered collectively with volunteers from Saint Vincent De Paul, The Salvation Army, Uniting Church, The Baptist Church, and the Family Christian Church. The group contribute to the Financial Wellbeing and Capability Activity outcomes by providing immediate financial or material aid to eligible people in immediate crisis situations for a 24-48 hour period.
Assistance includes, but is not limited to;
Clothing or small household goods,
in addition to information, advice, referrals and advocacy to help resolve underlying problems experienced by the client.
Emergency Relief Funding is available on the following days;
Tuesday , Thursday and Friday
Registrations starting at 9am
10am to 11am
Who We Support
Mon - Friday
9am to 4pm
9am to 1pm
Each applicant for Emergency Relief Funding Program will be individually assessed for eligibility based on the following:
Type of assistance needed
Type of financial / material aid that can be provided
What other assistance is available to the person
Please note that a referral for, or presenting for Emergency Relief Funding does not immediately entitle a client to assistance. This is determined on an individual need’s basis.
Our Referral Process
For more information please phone
Service users are to present to Prospect Community Services to register by 10am on designated ERF program days. When service users present for emergency relief, eligibility for the program is determined through several methods;
ID must be presented,
Clients must not have presented for food box/ financial assistance in the last two (2) months (unless under exceptional circumstance),
And clients must undergo an intake process with the on-duty service provider.
Intake officers will request the below information:
Have you registered for ERF before?
Once the client eligibility has been determined, the client database is checked to verify provided details. Service users will then be taken to a private interview room for intake, where they can provide further information to the team of volunteers, regarding their hardship or financial stress. The intake officer then identifies areas of need, and takes appropriate action to support the service user to the best of the program ability.
For more information please read our client information pack