top of page

Welcome to
Prospect Community Services 

Prospect Community Services

What we do

Prospect is a highly-respected nonprofit, community service organisation with 30 years’ experience in delivering a range of quality programs and support services, and low-cost housing and accommodation to local individuals,
families, and the community-at-large. Prospect has four (4) key areas that make up our day-to-day operation:
1. Business Services
2. Domestic Violence & Housing Program
3. Disability & Mental Health Program
4. Family & Youth Program
These areas are responsible for providing services directly to our clients (including, individuals, families, groups, and the community).

For more information about Prospect Community Services please feel free to view our 2019 Annual Report 

Connect CT

Prospect has an established professional serviced office hub Connect CT. This is a unique opportunity for Allied Health Service Providers, Business Professionals and your Clients, providing flexible and affordable office space solutions, compared to traditional commercial leasing. Connect CT is the first Business Services Centre in Charters
Towers. This is an opportunity to give your business an opportunity to grow with access to various sized offices, a
conference and boardroom facility option, with access to the internet, reception services and appointment
management, and tea and coffee facilities. We have three specialised service packages to support your business.

Connect CT is located at; 

236 Gill Street 

Charters Towers Q 4820

Ph: 07 4424 9865 

Our Services 


Family Support



Domestic and Family Violence Program 


Supports Coordination Program

Teddy 4.jpg

Youth Support



Community Housing Program

Cooking skills.jpg

Disability & Mental Health 


Emergency Relief Fund (ERF) Program 


Client/ Provider Referral 

Human Services Quality Standards

Prospect Community Services operates within the Human Services Quality Standards.

The Human Services Quality Standards (the standards) set a benchmark for the quality of service provision. Each standard is supported by a set of performance indicators which outline what an organisation will be assessed against in order to show they meet the standard.

The standards cover the core elements for quality service provision, namely:

Standard 1 — Governance and management

Standard 2 — Service access

Standard 3 — Responding to individual need

Standard 4 — Safety, wellbeing and rights

Standard 5 — Feedback, complaints and appeals

Standard 6 — Human resources.


The Human Services Quality Standards are based on the following principles: 

Respecting human rights — services are planned and delivered in a manner that respects the individual’s human rights, in keeping with the United Nations Universal Declaration of Human Rights.

Social inclusion — services are planned and delivered to promote opportunities for people to be included in their community.

Participation — people using services are included in decision making about the service they receive.

Choice — people using services are provided with the opportunity for choice regarding the service they receive and where and how they receive it, within available resources

For more information about the Human Services Quality Standards please click here

HSQS standards-overview-a4-poster.jpg

Queensland's Human Rights Act 2019

Prospect Community Services are required under the Human Rights Act 2019 to act and make decisions which are compatible with the rights it protects. 

The Act primarily protects civil and political rights drawn from the International Covenant on Civil and Political Rights. It also protects two rights drawn from the International Covenant on Economic, Social and Cultural Rights (rights to education and health services) and one right drawn from the Universal Declaration of Human Rights (property rights). The Act also explicitly protects the cultural rights of Aboriginal and Torres Strait Islander peoples.

Although the Act does not make international law part of our law in Queensland, it does make it clear that, when interpreting human rights, courts can consider international law. 

To find out more about Queensland's Human Rights Act 2019 please click here 

Human Rights Poster.jpg
bottom of page