Frequently Asked Questions 

Family and Youth Support Program 

My Child is becoming less engaged at home and school, are you able to help at all?

Yes, Our experienced Youth Support Team always love meeting new faces and helping them to overcome barriers and reach goals. Whilst we are not qualified councillors, we can also ensure appropriate referrals are completed where necessary

How often is the Breakfast Club Program?

Our Breakfast Club runs in the Buffalo hall every weekday. Monday to Friday from 8:00am – 8:30am (or until we have run out)

Do you provide transport? 

Yes, The Family and Youth Staff are happy to provide transport to clients needing to access services such as doctors’ appointments and specialist appointments, assistance getting ERF supplies home if they are walking, and school pick up/drop offs for extreme circumstances. Each transport support is a case by case situation. We are not a taxi service, so do not do general ‘lifts’, however provide support to those in high needs.   

Can the Family and Youth Program assist me with housing?

Yes,  whilst we do not have emergency housing available in Charters Towers, the Family and Youth Services team can supply and assist with completing a Department of Housing application and sourcing supporting documentation, arranging viewing appointments with real estates, completing rental applications, and applying for Bond Loans. We do not process any of these applications ourselves, but we are here to help with the difficult paperwork questions.

I have some items I no longer need, do you take donations for your clients?

Absolutely Yes, we regularly have clients relocate to Charters Towers due to unforeseen circumstances and unfortunately do not have any household items. We rarely accept electrical items as these need to be tested and tagged before we can donate them, however items such as beds, lounges, tables, bedding and linen, containers, crockery and cutlery are always appreciated.